Refund policy

Last updated: 10 October 2026

14-day returns

You can return unopened tins within 14 days of delivery for a refund of what you paid for them. Return postage is paid by you.

Opened tins

If you've opened a tin and Flint isn't right for you, get in touch through the contact form within 14 days of delivery. We'll look at each request and reply with what we can do.

How to start a return

Use the contact form on our website within 14 days of delivery. Include your order number and what you're sending back. We'll reply with the return address and next steps. Please wait for our reply before you post anything, so we can match your parcel to your order.

Refunds

We'll refund you within 14 days of receiving your return, to the payment method you used. Your bank may take a few more days to show it. If you return your whole order, we'll also refund the standard delivery charge you paid.

Cancellations and pre-orders

You can cancel any order, including a pre-order, before it ships. You'll get a full refund. Use the contact form and quote your order number.

Damaged, faulty or wrong items

Check your order when it arrives. If a tin is damaged or faulty, or it isn't what you ordered, contact us through the contact form with your order number and a photo. We'll send a replacement or refund you, and we'll cover any postage.

Exchanges

Flint comes in one flavour for now, so we don't offer exchanges. Return unopened tins and place a new order.

Your legal rights in the EU and UK

If you're a consumer in the EU or UK, you can cancel an online order within 14 days of receiving it, without giving a reason. This right doesn't cover tins that have been opened, because they're sealed for hygiene reasons. This policy doesn't limit your statutory rights, including your rights if goods are faulty or not as described.

Contact

For any question about a return or refund, use the contact form on our website.